The first 14 days
Ask within 14 days of your first payment and we refund it in full, no reason needed. One message to support is enough — you do not have to explain yourself or talk to anybody about staying.
After that
We refund the current month when:
- the service was unavailable for long enough that you could not use what you paid for
- you were charged after cancelling, or charged twice for the same month
- a plan change was billed wrongly
Outside those cases a mid-cycle cancellation is not refunded: cancelling stops the next renewal and the cycle you have already paid for runs to its end, with everything still working until then. We do not refund for clicks you did not use.
How to ask
Open the chat in the corner of the app, or write to support@clicklookup.com from the address on the account. Tell us which payment you mean. We answer within two working days.
How long the money takes
Once approved, the refund is issued through Paddle to the card or account you paid with. Paddle sends it immediately; your bank usually takes 5 to 10 working days to show it. We cannot make that part faster, but we can tell you exactly when it left.
Accounts we have suspended
A workspace suspended for breaking the terms is not refunded for the current cycle. If you think we got that wrong, say so — we will look again and we will show you what we saw.